FREQUENTLY ASKED QUESTIONS

How can I contact Parker Melbourne?
You can reach us at info@parker-melbourne.com, and our customer service team will be happy to assist you with any questions.

Do you ship worldwide?
Yes, we offer global shipping.

Where are the products located and shipped from?
Our products are shipped from both Australia and Asia, depending on stock and demand. To provide the best prices and quality, most of our products are made in Asia.

Which types of payment do you accept?
We accept all major payment methods, including credit cards, PayPal, Google Pay, Apple Pay, and more.

Can I change or cancel my order?
Changes or cancellations must be requested within 15 minutes of placing the order. After that, orders are processed automatically, but you can return them for a full refund once received.

Is delivery free?
Yes, all orders come with free shipping.

When will my order be processed?
Orders are processed within 1-2 business days and shipped the following day, Monday to Friday. We do not ship on weekends.

How long will it take to receive my order?
We aim for delivery within 7-12 business days (Monday to Friday).

What if I don’t receive my order?
If you haven’t received your order within 30 days, you’re eligible for a full refund.

Will I be charged customs and taxes?
Our prices are tax-free in AUD, but you may be charged customs duties and taxes when your order arrives. These are your responsibility and vary by country.

How do I return an item?
Please email us at info@parker-melbourne.com for return instructions.

What if the items I received are defective, incorrect, or damaged?
If there are any issues with your order, please contact us with your order number and photos of the items. We’ll resolve it as quickly as possible.

When will I receive my refund?
Refunds will be credited to your original payment method within 7-10 business days after we receive the returned item or cancellation request.

What if my order is delayed?
Check your Shipping Confirmation email (often in spam) or visit our ‘Shipping Information’ page. If you still need assistance, please contact us via the Contact page.